Refund and Return Policy
Refund and Return Policy
Last Updated: September 16, 2026
We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the return and refund information below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, please contact us before sending the item back. Returns sent without prior approval may not be accepted.
2. Return Conditions
To be eligible for a return, the item should:
- Be unused and unworn
- Be in its original condition
- Include the original tags and packaging, where applicable
- Not show signs of washing, damage, stains, or excessive use
- Include all original accessories that came with the product
For hygiene and safety reasons, certain products may not be eligible for return once opened or used.
3. Items That Cannot Be Returned
Some items may not be eligible for return, including:
- Items that have been worn, washed, or damaged after delivery
- Items without original tags or packaging when these are required
- Personalized or customized products
- Clearance or final-sale items, where clearly identified at the time of purchase
If you are unsure whether an item can be returned, please contact us before sending it back.
4. How to Request a Return
To request a return, please contact us at:
Email: info@vogumen.com
Please include:
- Your order number
- The name of the product
- The reason for the return
- Photos, if the product is damaged, defective, or incorrect
Our customer service team will review your request and provide return instructions if the return is approved.
Please do not send an item back to an address without receiving return instructions from us.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please provide your order number and clear photos of the item and its packaging. We will review the issue and, where appropriate, offer a replacement, refund, or other suitable solution.
6. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Please allow additional time for your payment provider or bank to process the refund. The exact time may vary depending on the payment method and financial institution.
7. Return Shipping Costs
Unless the item is defective, damaged, or incorrectly sent, the customer may be responsible for the cost of returning an item.
If the return is caused by an error on our part or the product arrives damaged or defective, please contact us before returning the item so that we can provide further instructions.
Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.
8. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us first.
Depending on product availability, we may offer an exchange or ask you to return the original item and place a new order.
9. Late or Missing Refunds
If you have been notified that your refund has been issued but you have not received it, please first check your bank or payment account.
You may also contact your payment provider, as processing times can vary.
If you still have not received your refund after the expected processing period, please contact us at:
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the normal return process may apply.
11. Policy Changes
We may update this Refund and Return Policy from time to time to reflect changes to our services or applicable requirements.
The latest version will always be posted on this page, with the updated date shown at the top.
12. Contact Us
If you have any questions about returns or refunds, please contact us:
Email: info@vogumen.com
We are happy to help with questions regarding your order and the return process.